Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

Delivery Time

Estimated delivery times depend on your location:

• Metro Cities: 3–5 business days
• Other Cities: 4–7 business days
• Remote Areas: 5–8 business days

Please note that delivery times are estimates and may vary due to courier delays or other external factors.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your order.

From time to time, we may offer free shipping promotions on selected orders or during special offers.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can track your package.

Delayed or Lost Orders

While we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated time, please contact our support team and we will assist you.

Incorrect Address

Please ensure the shipping address provided during checkout is accurate.
Urban Essentials is not responsible for orders delivered to incorrectly entered addresses.