At Urban Essentials, we want parents and kids to be happy with every purchase. If you experience any issues with your order, we are here to help.
Returns
We accept returns within 7 days of delivery if the item is damaged, defective, or incorrect.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain types of items may not be eligible for return, such as:
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Items that have been used
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Products that are damaged due to improper handling after delivery
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed and the amount will be credited back to your original payment method within 5–7 business days.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item.
We will arrange a replacement or refund as quickly as possible.
Contact Us
If you have any questions about returns or refunds, please contact us: